Questions, Answered

Who does Modern Customer Success work with?

Modern Customer Success partners with SaaS founders and GTM leaders who see CS as part of the revenue engine. The focus is on scalable foundations for adoption, retention, and expansion.

What services are offered?

Engagements span audits, segmentation sprints, and advisory retainers. Every project aligns customer outcomes with revenue growth while putting structure, frameworks, and tooling in place.

What if I don’t see what I’m looking for?

Custom packages are available through the Ad Hoc Services section. Past projects include hiring support, paternity leave coverage, workflow builds, compensation package planning, and executive workshops.

Does support continue after a project ends?

Yes. Many clients extend into advisory for continuity, ensuring frameworks, processes, and tooling evolve as their CS operations and revenue engine grow.